How do I raise a dispute?
If after requesting your deposit back and discussing the proposed deductions with your landlord you wish to raise a dispute you can do so with mydeposits.
Insured process
How do I raise a dispute with mydeposits insured?
The following information is for tenants whereby the deposit is protected with mydeposits insured
You can use our free dispute resolution service to resolve your dispute, either online or by post, within three calendar months of the date that you move out of the property or the date your deposit becomes unprotected, whichever is sooner (for example 5th May – 4th August midnight)
Raise a resolution case here. You will need your certificate number to get started. Please be advised that in order for you to raise a resolution case, you need to make sure you have paid your rent in full, met the contractual obligations and formally requested your return from the member, and allowed 10 calendar days to pass. We will require proof of your formal request when you raise a resolution case.
In order for us to review your case, please make sure you have completed your notifications claim form and deposit dispute form. You will need to upload all your evidence (including resolution case details form, request for deposit return, tenancy agreement, and if relevant photos, check-in/out reports).
Custodial process
How do I raise a dispute with mydeposits custodial?
The following information is for tenants whereby the deposit is protected with mydeposits custodial
With our custodial protection, you can use our free resolution service to negotiate your settlement. To get started, please raise your resolution case here.
Once you have logged in using your email address and either a 4 digit OTP (one time passcode) or a magic link to your email address, follow the next steps to raise your resolution case. However, if you still need to active your account, please click ‘activate here’ on the following page.
You will need upload your tenancy agreement, check in and out report at the point of release and can continue to upload further evidence during negotiation. If you and your landlord/agent cannot come to an agreement on the settlements proposed you are able to initiate resolution within 90 days of the release being started.
Submit the dispute within three months of vacating the property
