Custodial deposit scheme
Free and secure deposit protection
You transfer the deposit to us and we protect it for the entire tenancy. It’s a simple, straight forward and hassle-free way to protect your deposit.
Why choose our custodial tenancy deposit scheme?
Free protection
The custodial scheme is free to use. Transfer the deposit to us and we hold it for the duration of the tenancy
Flexible release
Either party can start the release process and negotiating settlements is easy and straightforward
We hold the deposit
You don’t need to worry about keeping the deposit safe as we do that for you once you have transferred it to us
Get off to the best start
Feel secure with Custodial
Modern landlords use Custodial. We hold your tenants’ money and make sure you are compliant for the duration of the tenancy.
Paying for deposit protection is now an unnecessary expense. Landlords can reduce their costs by choosing Custodial.
You don’t need to hold someone else’s money. Transfer the deposit to us to stay compliant and keep your protection at the end of your tenancy.
Free resolution
If you can’t agree with your tenant on the distribution of the deposit at the end of the tenancy, you have free access to our award winning resolution service
Designed for modern landlords
Custodial is designed for all types of landlords including student, corporate and private landlords
Easy negotiation
Itemise each deduction at the time of release for faster settlements
Simple compliance
All legal documents, including prescribed information, are created for you
Transparent experience
You and your tenant will have access to an online portal with details of the deposit protection
How it works
How it works
Create a membership
To get started you’ll need to set up your member account.
Protect the deposit
Use your online account to protect the deposit by lodging it with us within 30 days of receiving the deposit.
Inform the tenant
Give the tenant proof of the protection (called the prescribed information) within the same 30 calendar days of receiving the deposit.
You're all done
Now that you have transferred and protected your tenant’s deposit with us, you are fully compliant. You can do all of this instantly in your online member account.
What happens if there is a dispute?
What happens if there is a dispute?
Either party starts resolution
Either party can request a resolution if a settlement can’t be agreed upon when releasing the deposit at the end of the tenancy.
Evidence
Both parties to provide evidence at the point of release and throughout negotiations to support any deductions. This could include a tenancy agreement, inventory report, photographs and any other documents.
Decision
All the evidence is compiled and sent to an independent, qualified adjudicator to make a binding decision. We will notify you of the decision, explain the reasons and transfer the awarded amount to the tenant.
All our tenancy deposit schemes are powered by Total Property and delivered by the same expert teams, so you can expect the same great customer service, however you choose to protect your deposits.
