Managing your landlord’s expectations

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The Head of Dispute Resolution at mydeposits has over seven years of experience in resolving disputes between landlords, letting agents, and tenants. Here’s some expert advice on managing your landlord’s expectations throughout your tenancy journey.

Start of the tenancy

  • Embrace documentation

    Solid documentation is the foundation of a successful tenancy. Deposit disputes often hinge on early-stage documentation, so make sure it's detailed and accurate.

  • Thorough inventory

    Create an Inventory and Schedule of Condition that includes photos of the property's cleanliness and condition in various areas. This will provide a clear benchmark for both parties.

  • Fair wear and tear

    Help landlords understand the concept of fair wear and tear. It refers to the natural depreciation of the property due to regular use, which isn't the tenant's responsibility.

  • Emotions and property

    If the landlord lived in the property before renting it out, their view might be coloured by sentiment. Be aware of potential "rose-tinted glasses."

During the tenancy

  • Mid-term inspections

    Regular property visits help monitor the property's condition and address issues promptly. These visits are crucial for spotting any damage or excess wear and tear.

  • Effective communication

    Document and communicate any issues found during inspections, and follow up on actions taken by both parties. Clear communication can prevent conflicts later.

End of the tenancy (negotiation and adjudication)

  • Utilise inventory

    Use the Inventory and Schedule of Condition to compare the property's condition during check-out. Detailed descriptions and photographs add weight to your negotiations.

  • Adjudication clarification

    Ensure both parties understand that adjudication compensates for damage beyond fair wear and tear, not for upgrades. It aims to restore, not improve.

  • Reasonable deductions

    If a landlord proposes reasonable deductions and the tenant refuses to negotiate, guide them on ADR or court routes, and advise on evidence preparation.

  • Evidence matters

    Pay attention to evidence details: •Comprehensive descriptions in the Inventory prevent disputes over cleanliness
    •Emails tell the story; they can sway in favor of either party
    •Contractor reports should itemize tasks and costs
    •Date-stamp photographs and embed them in reports
    •Advise landlords to keep all receipts for property purchases, even small ones

Top Tips:

  • Address problems and costs promptly to avoid escalation
  • Many cleaning claims end with a split decision; clear documentation helps
  • Proactive problem-solving is key; don’t wait until the end of the tenancy

By following these tips, you’ll be better equipped to manage your landlord’s expectations, maintain a positive tenant-landlord relationship, and ensure a smoother transition at the end of your tenancy.

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