Tenants
Dispute Resolution Service
If your deposit is protected with mydeposits, you can use our free dispute resolution service. It's now also available online.
Important Information for Tenants
Our Scheme Rules were updated on 6 April 2010, the changes will affect your current tenancy.
Once you have permanently vacated the property you have three months only to raise a deposit dispute with mydeposits. After this time, no dispute will be accepted by mydeposits.
This does not affect your statutory rights. You may wish to seek legal advice to resolve your deposit dispute after these three months has expired.
If you have any questions please contact us on 0844 980 0290.
> Go to the mydeposits Dispute Resolution Service
If, at the end of your tenancy:
- you can’t agree with your landlord/agent over the amount of the deposit to be returned,
- or aren’t satisfied with the explanation for withholding the deposit;
you can register the dispute using the mydeposits Dispute Resolution Service, either online or by post.
Dispute Resolution – how it works
mydeposits Dispute Resolution Service is evidence-based and uses professional, impartial adjudicators.
The dispute process will resolve the issue in five simple steps:
- Step 1: Tenant notifies mydeposits of the dispute and submits evidence
- Step 2: Landlord/agent can make a counter claim
- Step 3: Disputed amount lodged with mydeposits
- Step 4: Case is reviewed
- Step 5: Deposit distributed
Check the How it Works section for a detailed guide to dispute resolution.
Read these case studies and see how our external adjudicators resolve disputes.
Now available online!
Your dispute can be handled from start to finish completely online:
- register the dispute
- upload all your evidence (including photos, contracts, inventory, rent statements)
- monitor progress
No paper work or postage are required.
To begin, all you need is your deposit protection number (on your Deposit Protection Certificate)
> Go to the mydeposits Dispute Resolution Service
